Shipping & Delivery
1. Shipping Method & Processing Time
- Express Delivery Only: All orders are shipped via express delivery.
- Processing Time: Orders are processed and dispatched within 1–2 business days (excluding weekends and public holidays).
2. Shipping Timeline
- Estimated Delivery: Once dispatched, your order will typically arrive within 5–8 business days.
- Delivery Time = Processing Time + Transit Time.
3. Shipping Rates & Charges
- We charge a flat express shipping fee of [£2.99] per order (applied at checkout).
- Shipping fees are non-refundable unless otherwise stated in our Refund Policy.
4. Tracking Your Order
- Once your order has shipped, you will receive a confirmation email with a tracking number.
- You can use this tracking number to monitor your delivery status.
5. Delivery Delays & Exceptions
- While we aim to meet all delivery timelines, delays may occasionally occur due to courier issues, weather conditions, or other unforeseen events.
- If your order has not arrived within 8 business days of dispatch, please contact our support team.
6. UK-Only Shipping
- At present, we only deliver within the United Kingdom.
- Orders placed with non-UK delivery addresses will not be processed and will be refunded.
7. Undeliverable or Returned Packages
- If a parcel is returned due to an incomplete or incorrect address, or if the courier was unable to deliver after multiple attempts, reshipment will require an additional shipping fee.
- Please ensure your delivery details are accurate at the time of purchase.
8. Limitation of Liability
- Trendfull is not responsible for delays beyond our control (e.g., courier disruptions, strikes, or weather conditions).
- Once your order has been dispatched, ownership and risk of loss transfer to you.
9. Contact & Support
For delivery-related questions or concerns, please contact us at: info@trendfull.com